Frequently Asked Questions

A question about your order or one of our wall lights? This FAQ covers the most common questions asked by our customers.

For any question not covered here: support.calvaradesign@gmail.com

Orders

How do I place an order on Calvara.design.co.uk?

Select the products you want, add them to your basket, then follow the checkout steps to complete your order. A confirmation email is sent automatically once your order is validated.

Can I cancel my order?

You can request cancellation within 24 hours of placing your order. After this period, your order may already be in processing and can no longer be cancelled. For any cancellation request: support.calvaradesign@gmail.com

Delivery

Where do you deliver?

Calvara.design.co.uk delivers exclusively to the United Kingdom.

What are the delivery times?

The estimated total delivery time is 12 to 18 working days after order confirmation, including 2 to 3 working days for preparation and 10 to 15 working days for transit. During busy periods, preparation may take up to 5 working days. A tracking email is sent as soon as your order is dispatched.

Which carrier do you use?

Deliveries are handled by our international logistics partners. The carrier may vary depending on the parcel weight, quantity of items ordered, and product availability.

Is delivery free?

Yes, delivery is free on all orders delivered within the United Kingdom.

How do I track my order?

A dispatch confirmation email containing your tracking number is sent as soon as your order is shipped.

Why did I receive multiple parcels?

Some orders are dispatched from multiple partner warehouses. Items may therefore arrive separately and on different dates. This is completely normal and does not mean any part of your order is missing.

Returns and Refunds

Can I return an item?

Yes. You have 30 days from receipt of your order to request a return. The item must be returned unused, in its original condition and original packaging.

How do I make a return?

All returns must be requested in advance through our customer service team at support.calvaradesign@gmail.com. We will provide you with the procedure to follow and the return address. Returns sent without prior agreement cannot be accepted.

Who pays for return postage?

Return postage costs are the responsibility of the customer, except in the case of a faulty or incorrect item.

What if my product is faulty or incorrect?

Contact us at support.calvaradesign@gmail.com with your order number, a description of the issue, and photos or videos of the product concerned. We will offer you a replacement or a full refund, including return postage.

How long does a refund take?

Once the returned item has been received and inspected, we will notify you by email of our decision. The refund is issued to the payment method used for the original order, within a maximum of 14 days from validation of the return.

Products

Where do the products sold on Calvara.design.co.uk come from?

Our products are sourced from suppliers in China, selected according to strict criteria of reliability, design quality, and value for money. They are dispatched directly to you from our international partner warehouses.

Are the products good quality?

Each product is selected according to precise criteria: build quality, aesthetic appeal, and suitability for its intended use. We focus on a curated selection of wall lights that meet the real needs of our customers.

Customer Service

How do I contact Calvara.design.co.uk?

For any question about a product, an order, or a return:

Email: support.calvaradesign@gmail.com
Phone: +33 6 99 46 27 37
Hours: Monday to Sunday, 9:00am to 7:00pm (GMT+1)

Company: Jobin Entrepreneuriat
Address: 3 rue de l'Étang du Miroir, 35430 Châteauneuf-d'Ille-et-Vilaine, France
SIREN: 883 280 604
SIRET: 883 280 604 00033

We respond to every message within a maximum of 24 hours.